On arrival, your pet will be assessed by a staff member to see if they require immediate assistance, and to determine the seriousness of the problem. You will be given an admission form to complete at each visit to AECC. Please understand that patients requiring more urgent attention will be seen by the doctor right away, even if they have arrived after you.
You and your pet will be taken into an exam room, where your pet’s vitals signs are taken. Once this information is relayed, the veterinarian will examine your pet and ask questions to help determine the nature of the problem. If your pet is seriously ill, they may be taken directly to the veterinarian for immediate attention, and we will give you an update as soon as possible.
You and the veterinarian will decide how best to proceed with treatment of your pet. You will be provided with a treatment plan, and a comprehensive estimate for cost of care. If your pet has to be hospitalized, you will be asked for a deposit that is equal to half of the estimate. You will be informed if there are any major changes in your pet’s condition, treatment plan or estimated cost of care.